Shipping & Returns
Here’s a clear summary of Clocore Store’s Shipping & Returns Policy :
Shipping Policy
Order Processing
Orders are processed within 2 business days.
Shipping Method & Delivery Time
Packages are shipped via standard shipping with online tracking.
Delivery typically takes 20–45 days to most countries, depending on customs clearance.
Tracking
All orders can be tracked online.
Returns & Refunds Policy
Return Eligibility
14-day return window: Returns must be requested within 14 days of receiving the item.
Items must be unused, unworn, in original packaging, with tags attached.
Proof of purchase (receipt/invoice) is required.
Return Process
Contact podcore@clocore.com to initiate a return.
Returns must be sent to:
Diecuifeng 10, Guangzhou City, 511455 Guangdong, China.
A return shipping label and instructions will be provided upon approval.
Do not send items without prior approval (unapproved returns will be rejected).
Non-Returnable Items
Perishables (food, flowers, plants), custom/personalized products, personal care items (e.g., beauty products), hazardous materials, sale items, and gift cards.
Exchanges
No direct exchanges. Return the original item and place a new order once the return is accepted.
EU Cooling-Off Period
EU customers have the right to cancel or return orders within 14 days for any reason, under the same return conditions.
Damages or Issues
Inspect orders upon delivery. Contact podcore@clocore.com immediately for defective, damaged, or incorrect items.
Refund Process
Refunds are issued to the original payment method within 10 business days of receiving and inspecting the return.
Allow additional time for banks/card issuers to process the refund.
Contact podcore@clocore.com if no refund is received after 15 business days of approval.
Contact for Questions:
Email podcore@clocore.com for assistance with shipping, returns, or refunds.